Hold WiFi button on Nise Wave for 9 short beeps followed by long beep

Device Connection Guide

Connection Methods

There are 2 methods for connecting your device, Airlink (recommended) and Direct mode. Most wireless networks will be compatible with Airlink mode. Direct mode is required if you have a dual-band wireless network (2.4 GHz and 5 GHz), and both bands share a single SSID name. This is because the Nise Wave is compatible only with the 2.4 GHz band. If you are unsure of your set up, start with Airlink mode, and if the connection process times out then try Direct mode.

Airlink Mode

The following steps outline the process to connect using Airlink mode. For best results make sure your Nise Wave device, iOS/Android device and wireless router are all nearby. After the initial connection you can unplug your Nise Wave and move it to your desired location. Upon being plugged in it will automatically connect to the setup wireless network.

  1. Plug in your Nise Wave device. The WiFi button will be blinking if the device is currently not connected to any wireless network. Hold down the WiFi button for about 5 seconds. You will hear 9 short beeps followed by a longer beep. Release the button after you hear the longer beep. By doing this you have put the Nise Wave device into Airlink mode.
    WiFi button on Nise Wave Device
    Hold WiFi button on Nise Wave for 9 short beeps followed by long beep
  2. On your iOS/Android device, connect to the wireless network you want to use. This must be a 2.4 GHz wireless network or the connection process will time out.
  3. Open the Nise Application on your iOS/Android device, navigate to your profile by pressing the User icon in the tab bar, located in the bottom right corner. On the user profile screen, press the button to "Add Device"
  4. When presented with the connection options, choose Airlink Mode (recommended)
  5. On the "Find wireless network" screen, you should see the name of the wireless network your iOS/Android device is connected. If it does not appear make sure your iOS/Android device is connected to WiFi, and hit the refresh button. Then hit the next button.
  6. On the following screen you will be reminded to put the Nise Wave Device into Airlink mode. If you have not done this yet do so now before proceeding.
  7. The next screen will prompt you to enter the password for your wireless network. Enter your password then press next.
  8. During the connection process do not unplug the Nise Wave, or exit the Nise application on your iOS/Android device. The connection process can take up to 2 minutes to complete.

Congratulations, your Nise Wave device should now be connected. To confirm this the WiFi button on the Nise Wave should now be lit up and no longer blink. At this time you can unplug the Nise Wave and move it to your desired location. When powered on, the Nise Wave will automatically connnect to the set up wireless network if it is in range of the router.

If the connection processed timed out, try Direct mode or going through the troubleshooting guide below to find the solution for most problems.

Direct Mode

The following steps outline the process to connect using Direct mode. For best results make sure your Nise Wave device, iOS/Android device and wireless router are all nearby. After the initial connection you can unplug your Nise Wave and move it to your desired location. Upon being plugged in it will automatically connect to the setup wireless network.

  1. On your iOS/Android device, connect to the wireless network you want to use. This must be a 2.4 GHz wireless network or the connection process will time out.
  2. Open the Nise Application on your iOS/Android device, navigate to your profile by pressing the User icon in the tab bar, located in the bottom right corner. On the user profile screen, press the button to "Add Device"
  3. When presented with the connection options, choose Direct Mode
  4. On the "Find wireless network" screen, you should see the name of the wireless network your iOS/Android device is connected. If it does not appear make sure your iOS/Android device is connected to WiFi, and hit the refresh button. Then hit the next button.
  5. The next screen will prompt you to enter the password for your wireless network. Enter your password then press next.
  6. The following screen will prompt you to set the Nise Wave device to Direct Mode. Plug in your Nise Wave device. The WiFi button will be blinking if the device is currently not connected to any wireless network. Hold down the WiFi button for about 5 seconds. You will hear 9 short beeps followed by a longer beep. Release the button after you hear the longer beep. By doing this you have put the Nise Wave device into Airlink mode. Now to enter Direct mode, tap the WiFi button once so that you hear a single beep. The Nise Wave is now in Direct mode.
  7. On your iOS/Android device, navigate to your device's WiFi settings to connect to a new network. If the Nise wave device has successfully entered direct connection mode, you should see a new network with the prefix "XPG-GAgent-". Connect to this network using the password "123456789"
    Android WiFi settings showing Nise Wave hotspot
    Android WiFi settings
    iOS WiFi settings showing Nise Wave hotspot
    iOS WiFi settings
  8. Open the Nise application, scroll to the bottom of the current screen, and press the "refresh" button so that it shows that you are connected successfully to "XPG-GAgent-". Then press the next button.
  9. During the connection process do not unplug the Nise Wave, or exit the Nise application on your iOS/Android device. The connection process can take up to 2 minutes to complete. Once complete your iOS/Android device should automatically reconnect to your home WiFi.

Congratulations, your Nise Wave device should now be connected. To confirm this the WiFi button on the Nise Wave should now be lit up and no longer blinking. At this time you can unplug the Nise Wave and move it to your desired location. When powered on, the Nise Wave will automatically connnect to the set up wireless network if it is in range of the router.

If the connection processed timed out, try the troubleshooting guide below to find the solution for most problems.

Troubleshooting Guide

Here's a list of solutions to the most common problems other users have experienced.

Restart your devices

Restarting all devices can fix many unknown causes of failure automatically. Start by unplugging your router for at least 15 seconds to give it time to fully shutdown before restarting. Restart your iOS/Android device by holding down the power button to get a pop-up to shutdown/restart. Finally the Nise Wave can be restarted by unplugging it for at least 15 seconds as well. Once all devices have been restarted, try going through the connection process again.

SSID Name or Password contain incompatible characters

If your wifi name or password contains non-ascii characters, (such as emojiis 😊, açénted characters, or non-standard symbols (¿‡, etc.), you will unfortunately need to change it. Only Alpha-numeric characters (a-z, 0-9) and common symbols will work (!@#$, etc.). This is a limit of the hardware and can't be changed, so changing the name or password of your wireless network is the only fix.

Android device has location permission disabled for the Nise Application

If using an android device, location permissions must be enabled for the app, otherwise the app is unable to find the network you are connected to. If you declined the permissions request, go into your system settings, permissions, and enable the location permission for the Nise Application.

Nise Wave is too far away from router

Make sure the device, phone and router are all close by for the setup process. Afterwards the device can be unplugged and moved to the desired location and will automatically connect if the router is in range.

Connected to a 5GHz wireless network

Some routers will create seperate networks for each wireless frequency. For example if your home WiFi is named "MyWiFi", on your iOS/Android device in network settings you may see 2 network names such as "MyWifi"/"MyWifi-2.4G" and "MyWifi-5G". Make sure to be connected to the 2.4GHz variant when going through the setup process.

2.4GHz band is disabled

The Nise Wave device cannot be connected to 5GHz wireless frequency. Make sure to be connected to a 2.4GHz network during the connection process and that in your router settings you have the 2.4GHz wireless frequency and wireless mode 802.11 g/n enabled. How do I log in to my Wi-Fi router? If you have not changed your default user name and password for your WI-Fi router, here is some information on how to log in to your Wi-Fi router for some common brands

Manufacturer Default IP address / login Default Username Default Password
Linksys http://192.168.1.1 leave blank admin
Netgear http://192.168.1.1 admin password
TP-Link http://192.168.0.1 or http://tplinklogin.net admin admin

If you have a different brand of router from those listed in the table above, you can search on the internet for specific instructions using the manufacturer’s name and “login {manufacturer’s name} router.” For example, if you have an ASUS router, you can search on “login ASUS router.” Once you log into your router, look for the Wireless settings. Here you can see the name of your Wi-Fi bands and the passwords. Make sure that for the 2.4GHz wireless frequency band is enabled.

Example Router wireless network settings
Example WiFi settings with 2.4GHz enabled

I think my Nise Wave is broken?

If you are seeing an E2 error on the Nise Wave, or your Nise Wave device is not functioning correctly please contact support@nise.tech to resolve the issue.